Customer Case Study: How We Completed 5,000 Custom Medals for a Marathon Event in Just 15 Days

It was a Tuesday afternoon when the email landed in our inbox. The subject line read: “URGENT – 5,000 medals needed – marathon date fixed.” The race was scheduled exactly 15 days from that day. No flexibility. No second chances. The organizer had just lost their original supplier due to a factory shutdown. They were panicked. We were their last call.

We’ve handled rush orders before, but never quite like this. A typical custom medal project—from design approval to final delivery—usually takes 20 to 30 days. 15 days is considered impossible by industry standards. The molds alone require 7–10 days. Production needs another 10–15 days. International shipping? Another 4–5 days minimum. The math simply didn’t work.

But we said yes.

The First 24 Hours: Racing Against the Clock

The moment we accepted the challenge, we assembled a dedicated task force. Our design team went into overdrive. Within six hours of receiving the client's logo and race slogan, we had produced three distinct medal concepts, balancing visual impact with practical manufacturability. The client chose their preferred design that same day. After we received their confirmation on the artwork, we immediately began cutting the molds – right in our own factory. Since we produce all molds in-house, we saved days of back‑and‑forth with external workshops. No negotiations, no premium rush fees. Just full control over the timeline.

Week One: Breaking Every Rule

By Day 2, the mold was already being carved using high-speed CNC machines running 24 hours a day. Normally, we would wait for the first metal sample to be approved before ordering raw materials. We couldn’t afford that luxury. We calculated the exact amount of zinc alloy needed for 5,000 medals and placed the order before we even had a working mold. This was risky. If the sample failed, the material might be wasted. But waiting wasn’t an option.

On Day 4, the first sample came out of the trial press. The details looked sharp, but we noticed a small finishing issue on one section of the edge. Our quality control team rejected it immediately. No debate. We sent photos to the client, explained the issue, and promised a revised sample in 12 hours instead of the usual week. The client was nervous but trusted us.

Meanwhile, our packaging team pre-ordered all the wooden boxes, and corrugated master cartons strong enough for air freight.

Weeks Two : Production at Full Throttle

With the final sample approved on Day 7, full production began. We ran two shifts—14 hours per day, six days a week. The stamping press struck all 5,000 medal blanks with perfect consistency. Each blank then moved to polishing, where workers removed microscopic burrs by hand. Then came electroplating. We applied a two-tone finish to match the approved sample. This process is delicate; one mistake ruins the entire batch.

We assigned extra inspectors solely to this stage. Every medal was checked under magnifying lamps. The reject rate target was under 2%, and we hit it. That meant some medals were pulled and recycled—painful but necessary.

While medals baked in the drying ovens, the laser engraving team prepared personalized back plates. Each of the 5,000 medals needed the race date, finisher category, and a unique serial number. We programmed multiple fiber laser machines to run simultaneously. By Day 10, all engraving was complete.

With production finished on Day 10, we had 5 days to package, palletize, clear customs, and fly 5,000 medals to the client. Normally we’d ship by sea, which takes much longer. Sea freight was out of the question. Air freight was the only way—but at a significantly higher cost. We absorbed a portion of it and split the rest with the client. They agreed without hesitation because they had no other option.

Packaging took 24 hours. A dedicated assembly line was formed: put the medals into the wooden box, then into paper box, into cartons. Another team double-checked serial number ranges against master lists. No mistakes found.

On Day 12, the pallets were loaded onto a truck to the airport. Customs clearance had been pre-filed digitally, so inspection took only a few hours. The cargo flew out on Day 12.

Arrival: The Moment of Truth

The medals landed on Day 14. Customs held them for one additional day due to a random inspection—the kind of delay that would normally ruin a schedule. But we had built in a buffer precisely for this reason. Day 15, the medals cleared customs and were loaded onto a local courier truck bound for the marathon’s logistics warehouse.

On Day 16, we received a text message from the race director. No words—just a photo. A volunteer holding one of the medals, smiling, with boxes and boxes stacked behind her. The caption read: “They’re beautiful. Thank you for not giving up.”

The Numbers That Matter

This project was not sustainable as a standard offering. It required extraordinary measures:

1.Total time from first email to delivery: 15 days

2.Design to mold approval: 4 days (normal: 7–10 days)

3.Production: 7 days (normal: 20–25 days)

4.Shipping: 4 days air freight 

5.Overtime hours logged by our team: over 400

6.Extra cost in mold expediting, air freight, and overtime: significantly above normal

7.Client satisfaction score afterward: 10/10

What We Learned

Rush orders reveal everything about a company. They expose weaknesses in communication, gaps in supply chain resilience, and limits of human endurance. But they also show what’s possible when a team refuses to say “no.”

Could we have done it without sacrificing profitability? No. Did we lose money on this order? On paper, yes. But we gained something more valuable: a client who will never forget what we did for them. They’ve already signed a contract for next year’s race—with a comfortable lead time and a healthy margin for us.
For any event organizer facing an impossible deadline, here’s the truth: 15 days for 5,000 custom medals is not impossible. It’s just very expensive and very hard. But with a partner willing to burn the midnight oil and break every rule in the book, you can cross that finish line.

And when the last runner crosses the finish line, exhausted but proud, and that medal is placed around their neck—that moment makes every sleepless night worth it.